How to use the Problem Steps Recorder to document how to recreate an issue for the IT Team

Introduction

The following instructions are how to use the built in Problem Steps Recorder (PSR) to create a document that can be sent to the support team to better understand how to recreate your issue.

Procedure

1. Click Start
2. Type in psr
3. Click on Steps Recorder
   
   
   
   
4. Click Start Record
   
   
   
   
5. Follow through the steps to recreate the issue
   
   Use Add Comment as needed to highlight specific sections/steps.
   
   
   
   
   
6. When you are finished creating the error, use Stop Record to stop recording
   
   
   
   
7. Click Save to save the file as a .zip compressed archive that can be sent to IT Help for further review
   
   
   
   
8. Send the .zip file that PSR generates to the support team for further analysis.