OneTalk Mobile App

Introduction

This article explains the features on the OneTalk Mobile application including how to transfer a call and set call forwarding.

Requirements

• OneTalk Main number
• OneTalk mobile app:
  • One Talk app is supported on the following operating systems:
    • iOS 10.3 and above
      • Apple App Store - OneTalk
    • Android^™ 5.0 and above
      • Google Play Store - OneTalk App

Steps for Transferring a Call

1. Select the Transfer Button Highlighted Below
   
       
   
   
2. Select Which Transfer you would like. 
   • Direct Transfer: Transfers the Call without prompting the receiving person
   • Consultative Transfer: Talk to the recipient of the call before transferring the call
   • Park Call: Parks the call on the recipients end for them to answer
     
     
3. Select the Contact Icon to select the recipient to transfer to or enter the number.
   • Contact list is pulled directly from your phone's contact list.
     
     
4.  Once the transfer is complete you will see a confirmation box
   
   

Steps for Setting up a Forwarding Number

1. Select the Menu Button in the top right hand corner
   
   
2. Select the Settings Gear Icon
   
   • NOTE: If a forwarder is already set up you will see it in the Menu above the settings icon
     
     
     
     
3. Select Call Features
   
   
   
   
4. Select Call Forwarding
   
   
   
   
5. Toggle the forwarding action that best applies and enter the number you would like it to forward